Welcome to Savvy Custom Digital Creations (operated by Savvy Custom Digital Creations LLC, a registered New York limited liability company). By accessing our website (https://savvycustomdigitalcreations.com) or purchasing custom goods from us, you agree to be bound by the following Terms of Service.
1. General Overview & Acceptance
Throughout the site, the terms "we", "us", and "our" refer to Savvy Custom Digital Creations LLC. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
2. Business Identity & Contact Details
This store is owned and operated by:
- Legal Entity: Savvy Custom Digital Creations LLC
- Principal Physical Address: 6180 State Route 415, Savona, NY 14879, United States
- Customer Support Phone: +1 (719) 312-7859
- Support Email: info@savvycustomdigitalcreations.com
- Customer Support Hours: Monday – Friday: 9:00 AM – 6:00 PM EST | Saturday: 10:00 AM – 4:00 PM EST
3. Eligibility & Account Information
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store, including your email address, shipping address, and phone number.
4. Personalized & Custom On-Demand Products
We specialize in custom photo gifts and made-to-order personalized goods. Because these items are manufactured to your personal specifications:
- Customer Content & Accuracy: You are solely responsible for ensuring the accuracy of all customized text, monograms, dates, and uploaded artwork. We produce items exactly as submitted.
- Image Quality: Customers are responsible for submitting high-resolution images. While we optimize images for printing, low-resolution files submitted may affect the sharpness of the final printed item.
- Modifications & Cancellations: You may request changes or cancellations within 12 hours of placing your order by contacting support. Once production begins, customized items cannot be modified or canceled.
5. Pricing, Currency & Transparent Billing
- All prices on our store are listed in United States Dollars ($ USD).
- We offer Free Standard Shipping across the United States on all orders with zero hidden handling fees.
- Taxes, if applicable, are calculated and clearly itemized at checkout prior to final payment submission.
- We accept major debit and credit cards including Visa, MasterCard, American Express, Discover, JCB, and Diners Club via encrypted, PCI-DSS Level 1 compliant 256-bit SSL checkout.
6. Shipping, Order Fulfillment & Tracking
Orders are produced within 1–2 business days for standard items and 2–5 business days for intricate personalized creations. Once shipped via USPS, UPS, or FedEx, delivery typically takes 2–5 business days. Full details can be reviewed in our Shipping Policy. You can track your shipment anytime via our Order Tracking Page.
7. Returns, Replacements & 30-Day Defect Guarantee
We stand behind our craftsmanship with a 100% Quality Guarantee. If your order arrives damaged, broken, defective, or contains manufacturing errors, email us at info@savvycustomdigitalcreations.com within 30 days of delivery with photos of the issue for a free replacement or 100% full refund. For complete return terms, please consult our Return Policy.
8. Intellectual Property & User Submissions
You warrant that you own or possess the appropriate licenses, rights, or permissions for all images, logos, and graphics uploaded to our service for custom manufacturing. You agree not to upload copyrighted, trademarked, or obscene material without explicit authorization. Savvy Custom Digital Creations LLC retains all copyright and intellectual property rights in its website design, branding, catalog graphics, and website text.
9. Limitation of Liability & Disclaimers
To the maximum extent permitted by law, Savvy Custom Digital Creations LLC and its officers, directors, employees, and affiliates shall not be liable for any indirect, incidental, punitive, or consequential damages resulting from the use of our website or products.
10. Governing Law & Dispute Resolution
These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the State of New York, United States, without regard to conflict of law principles. Any dispute arising under these terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Steuben County, New York.
11. Contact Information
Questions regarding these Terms of Service should be directed to:
Savvy Custom Digital Creations LLC
6180 State Route 415, Savona, NY 14879, United States
Phone: +1 (719) 312-7859
Email: info@savvycustomdigitalcreations.com