Thank you for choosing Savvy Custom Digital Creations. We take immense pride in crafting premium personalized photo gifts and digital creations. Because our products are individually customized to your exact specifications, please read our return and refund guidelines below.
Personalized & Made-to-Order Products
Every custom piece—including our canvas prints, photo blankets, engraved leather albums, custom mugs, and personalized apparel—is manufactured on-demand using your submitted photos and text. Due to their bespoke nature:
- Customized products cannot be returned or refunded for change of mind or buyer's remorse once produced.
- We encourage all customers to carefully review image quality, preview crop positioning, and spellings before completing their order.
100% Quality & Damaged / Defective Replacement Guarantee
If your item arrives defective, damaged during transit, or contains a printing or manufacturing defect, we will make it right immediately:
- 30-Day Defect Window: Notify us within 30 days of delivery at info@savvycustomdigitalcreations.com with your order number and clear photos showing the issue.
- Free Replacement or 100% Full Refund: We will issue an expedited free reprint/replacement at zero cost to you, or process a 100% full refund to your original payment method.
- No Return Required: In most cases of defect or damage, you do not need to ship the damaged item back to us.
Non-Personalized Standard Goods (If Applicable)
For eligible standard, non-personalized accessories (if purchased without custom printing):
- We accept returns within 30 days of delivery.
- Items must be unused, unwashed, in original packaging, and in resalable condition.
- Return shipping costs for voluntary returns of non-personalized items are the responsibility of the customer.
Digital Downloads
Digital files, templates, and downloadable artwork are delivered instantly upon purchase and are non-refundable once downloaded.
Step-by-Step Return & Claim Process
- Send an email to info@savvycustomdigitalcreations.com with the subject line "Return Request – [Your Order Number]".
- Include your name, order number, a brief explanation, and photos (if reporting damage/defects).
- Our customer support team will respond within 24 business hours with return instructions or replacement confirmation.
- If return of a non-custom item is required, ship the package to:
Savvy Custom Digital Creations Returns
6180 State Route 415, Savona, NY 14879, United States
Refund Processing & Timeline
- Approved refunds are issued back to the original credit/debit card used for the transaction.
- Refunds are processed within 3 to 5 business days of approval. Depending on your financial institution, funds typically reflect on your bank or credit card statement within 5–7 business days.
Contact Information
Savvy Custom Digital Creations
6180 State Route 415, Savona, NY 14879
Email: info@savvycustomdigitalcreations.com
Phone: +1 (719) 312-7859